Date of Review: 8 September 2020
Pier Master's House
12-13 Madeira Rd, Plymouth PL1 2NX
- Food & Drink
Food & Drink
If you assume that this is a high-end café, the food and drink aren't too bad - well, it's not BAD. It's just not particularly inspiring (yet having some interesting items, such as a roast marrowbone starter), and if taken as a restaurant, it falls short of what I'd expect. I agree with some other reviewer's comment about the burger being grey mince in a bun.
We visited on a Tuesday early evening, and it was still quite busy. However, the seating area has been very well laid out to cope with social distancing while maintaining a good ambience. But it just felt a bit flat and clinical in there. The chatter level reverberated off the walls and it was difficult to hold a conversation. It get a higher mark because of the potential of its location and views.
The entrance, toilets and seating area are wheelchair accessible and on the same level, although the toilets are quite small and have ultra-modern features like a touchless flush, which confuses the older generation, and they even had a sellotaped paper note above it telling people how to use it - I think that's a fail, then. Then there's an upstairs level, but no lift, and the outside area is down some steps.
The cost of the food and drinks is in line with what I would expect to pay for a restaurant meal in Plymouth, but a bit pricey for a "café" - the burger was £15. The bill came to ~£130 for 4 people.
The greeter wasn't particularly friendly, had problems with each customer that I saw him talking to, and didn't seem keen to want to clear an evacuated table so we could have a window seat. The waitress didn't know what alcohol-free drinks, or a bottle of Jail Ale were when those were requested, so I had to go to the bar and ask the bartender. But there was one waiter there who seemed quite good and attentive. Service was very slow (we were there for 3 hours for a 3-course meal).
The Pier Master's House is new, and it shows. I hope that the experience we had was just teething troubles, or
they will be in trouble, I'm afraid.
It was OK.